Customer Service
Vacancy Details for Customer Service
Requirements
- Education: SPM graduate or Diploma / Degree (in any field)
- Experience: At least 1 year of experience in interpersonal communication roles (promoter experience is acceptable)
- Skills & Traits:
- Good at communication and negotiation
- Able to work well in a team while also performing tasks independently
- Good problem-solving skills with a proactive mindset
- A strong sense of responsibility and a willingness to continuously improve performance and processes
Responsibilities
- Learn all product/service information within the first month.
- Conduct follow-up communication and guidance with students and parents via phone or Zoom.
- Regularly follow up with potential clients to support conversion efforts.
- Respond to customer messages promptly to ensure a positive communication experience.
- Accurately record and update all customer interactions and service progress in the system.
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